Principal HR - APJC Benefits and Program Manager

Cloudflare is looking for an APJC Benefits Leader and Program Manager to join its global Total Rewards team. The successful candidate will serve as a subject matter expert and thought leader for country program benefits in the APJC region, including Singapore, India, Australia, Japan, South Korea, China, and Malaysia.

Responsibilities:

• Manage and lead existing benefit programs, including health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement, and other plans.
• Align regional benefits strategy with the department's global direction.
• Work cross-functionally to introduce, maintain, and improve end-to-end benefits management processes in the region.
• Ensure benefits programs are designed to resonate with, hire, and attract talent, reflect legal and business requirements, and are competitive with benchmarking peers.
• Lead the design of new benefit programs/proposals that align with Cloudflare's Global Benefits Strategy.
• Manage and monitor regional benefit program costs, develop and manage annual renewals, and ensure programs evolve in line with headcount increases, market trends, employee needs, and ROI.
• Collaborate with the Global Head of Benefits and US and EMEA Benefit Leaders to implement an effective structure for the department's new global benefits management broker and consultant model.
• Work closely with global benefits broker/consultant partners to perform regular benchmarking and analysis of current programs.
• Oversee the management of local/region vendor relationships and collaborate with APJC People Operations Leader to develop accountability measures.
• Provide consultative support and act as a trusted advisor to Total Rewards, People Operations, P&P, and Business leaders.

Requirements:

• Minimum of 12+ years of direct benefit program management experience in an APJC multi-country or global environment with multinational employers.
• Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required.
• Demonstrated expertise working within global benefits strategy development and program administration and governance.
• Detailed knowledge of employee benefit plan design in APJC, including healthcare and pension schemes.
• Successful record of building internal and strategic vendor partnerships globally.
• Excellent project management and organizational skills, with great attention to detail.
• Superb verbal and written communication skills.
• Highly proficient in MS Excel, PowerPoint, Word, and Google Suite.
• Strong working knowledge of HR systems and global payroll systems.