Pool Concierge

We are seeking a Pool Concierge to join our team at AccorHotel in Mexico City. As a Pool Concierge, you will be responsible for providing exceptional service to our guests in the pool area.

Responsibilities:

• Greet and welcome guests to the pool area.
• Assign sun loungers, umbrellas, or cabanas according to availability.
• Provide clean towels and other amenities (sunscreen, water, etc.).
• Take and coordinate food and beverage orders with the service area.
• Supervise the cleanliness and presentation of the pool area.
• Attend to special requests (cabana reservations, celebrations, etc.).
• Inform guests about hotel services, activities, or events.
• Monitor guest behaviour to maintain a safe and pleasant environment.
• Coordinate with other departments (housekeeping, food and beverage, maintenance).

Qualifications:

• Excellent customer service and attitude.
• Effective communication and interpersonal skills.
• Proactivity and ability to anticipate needs.
• Organisation and multitasking skills.
• Problem-solving skills.
• Teamwork skills.
• English language proficiency.
• Previous experience in hospitality, concierge, or customer service (desirable).
• Basic knowledge of food and beverages.
• Good personal presentation.
• Availability to work varied shifts (including weekends and holidays).
• First aid certifications (desirable).

Benefits:

• Opportunities for growth and development within the company.
• Collaborative and dynamic work environment.