Description
Join Fairmont Heritage Place, Franz Klammer Lodge, in the heart of Telluride, Colorado, as a Spa Concierge. You will curate a seamless, personalized wellness experience for Owners and Guests, delivering exceptional service with professionalism and care.
As a Spa Concierge, your attention to detail ensures each visit is effortless and memorable. You will demonstrate expert knowledge of spa treatments, support daily Spa operations, and maintain impeccable cleanliness and presentation across all spa facilities.
In return, you will enjoy exceptional work-life balance, a collaborative team culture, seasonal employment with job-attached off-seasons, a full Benefits Package, and opportunities for learning and career growth.
Responsibilities:
- Demonstrate expert knowledge of spa treatments and guide Owners and Guests in selecting and booking services
- Support daily Spa operations, including opening and closing procedures
- Curate the retail experience by recommending and selling premium spa products
- Assist Guests with spa amenities, ensuring comfort and relaxation throughout their visit
- Maintain impeccable cleanliness and presentation across all spa facilities; report any maintenance concerns
- Follow all departmental, safety, and sanitation policies and procedures
Qualifications:
- Flexible schedule required, including weekends, holidays, and evening shifts up to 8:00 PM
- Highly detail-oriented with strong communication and organizational skills
- Exceptional interpersonal skills with a proactive, solutions-focused approach
- Reliable and self-motivated, with the ability to work independently with minimal supervision
- Guest-focused mindset with the ability to remain professional, composed, and gracious at all times
- Previous spa and/or luxury hospitality experience preferred
- CPR and First Aid certification preferred
Physical Requirements:
- Regular standing and walking throughout the shift; occasional lifting up to 20 lbs; frequent bending, kneeling, pushing, and pulling; occasional use of stairs, ramps, and ladders
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