Description
Start building a career with purpose at AIA, where your perspective, curiosity, and ideas can contribute to helping millions of people live Healthier, Longer, Better Lives.
Ensure the Team meets or exceeds service-to-sales targets, client retention, and key performance benchmarks, as well as compliance and customer service standards.
Responsibilities:
- Prepare productivity reports on policy issuance
- Prepare, draft, and issue policy documents, including non-standard and complicated policies, while meeting Key Performance Indicators (KPIs) for productivity and quality
- Identify problems in the policy issuance process, make recommendations to superiors, and implement enhancements
- Review and handle miscellaneous agreements and correspondence
- Complete customers' requested or related tasks promptly
- Support responses to customers' or related questions
- Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
- Identify errors, delays, or problems, and diagnose and resolve them via corrective and preventive measures
- Work as a module owner and lead projects where necessary
- Provide advice to the Distribution Team when required
- Support the Team Leader in coaching and supervising junior/new staff, and seek continuous improvement
- Assist team members in prioritizing tasks and assist the Team Leader in arranging resources within the Team
- Coach junior members on complicated policies
- Perform other duties and projects as assigned, such as Chinese Contracts, System Enhancement or Development
Requirements:
- University graduate with minimum 5 years of customer services/operations experience or equivalent
- Good knowledge of group life and medical insurance
- Self-motivated and customer-orientated
- Detail-oriented
- Good team player
- Good communication and interpersonal skills
- Outgoing personality with good presentation skills
- Good time management and organisation skills
- Good staff coaching skills
- Good PC skills
- Proficient in both spoken and written Chinese and English
- Required to obtain relevant license if the job involves regulated activities
For more fresh new jobs, check out yubhub.co.