Account Manager

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

Position Summary Examines sales, account management, and business retention metrics for products and services in support of profitable growth and other business objectives. Provide client management support to a team of Account Executives; focusing on client and member satisfaction, and achievement of financial objectives.

Responsibilities

• Analyzes complex client data, account performance, and market trends to identify opportunities for account expansion, upselling, and cross-selling.
• Partners with account executives to develop complex account plans and strategies to maximize revenue generation, mitigate risks, and achieve account growth targets.
• Participates in business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes.
• Collaborates with internal stakeholders, such as sales, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience.
• Designs and delivers client presentations, proposals, and reports to showcase account performance, highlight opportunities, and drive engagement.
• Implements proactive account management, resolving issues, and ensuring a smooth and positive client experience.
• Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction.
• Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.
• Participates in Open Enrollment or Health Fairs as needed.

Required Qualifications

• 2-5 years of health insurance industry and account management experience.
• Strong reporting knowledge such as Ready Data & Tableau.
• Proficiency with desktop software applications such as Outlook, Word, PowerPoint, Teams, and Salesforce.
• Must reside in Eastern Standard Time (EST).
• Travel required 10-20% of time within the United States.

Preferred Qualifications

• Strong critical thinking, time management, and organizational skills.
• Self-funded insurance experience.
• Stop-loss knowledge.
• Resides in northeastern United States, specifically Connecticut, Pennsylvania, New York, or New Jersey.
• Bachelor's degree.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $46,988.00 - $112,200.00

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.