Physio Administrator

Spire St Anthony's Hospital are looking for a Physiotherapy Administrator to join their team on a permanent, part-time basis. The role will be 15 hours per week, with set hours across 2 days.

As Physiotherapy Administrator, you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Responsibilities:

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerized system (SAP)
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
• Organize and manage the Physiotherapy team's Outpatient clinics (including classes, pre-op assessments, etc.)
• Manage the Patient Discharge process and follow-up Patient Satisfaction surveys
• Provide general administrative support to the Head of Department and Lead Physiotherapists
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner
• Maintain departmental electronic and manual filing systems accurately
• Liaise closely with patients, consultants, and clinical teams in relation to any special requirements or individual requests

Requirements:

• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• Ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organizational skills

Benefits:

• Competitive salary
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite car park