Assistant Practice Manager

Portland Medical Centre, part of Bourne Health Partnership, is looking for an Assistant Practice Manager who wants to grow, learn and make a real difference in primary care.

This is a hands-on role at the heart of our South Norwood practice. You will work closely with our Practice Manager and Operations Director to keep the practice running smoothly every day: leading our reception and admin teams, supporting CQC and contract requirements, and finding better ways to serve our patients. You will deputise for the Practice Manager when needed.

Main duties of the job

• Lead, support and motivate the reception and administration teams, making sure we have the right cover in place every day
• Be a senior, visible point of contact for staff and patients, resolving issues and escalations calmly
• Help the practice meet its QOF, Enhanced Services and CQC requirements
• Support practice finances, including payroll information, invoices, income tracking and claims reconciliation
• Support HR tasks such as recruitment, induction, training and absence management
• Handle patient feedback and complaints, and help turn learning into improvements
• Use practice data and reports to spot problems early and improve patient access
• Work with colleagues across Bourne Health Partnership and our Primary Care Network
• Deputise for the Practice Manager when required

Benefits

• Excellent learning and support, with ongoing training and development
• Close, regular support from the Practice Manager and wider leadership team
• The chance to shape how the practice runs and see the impact of your work
• A friendly, supportive training practice serving a diverse community
• NHS Pension Scheme and a competitive salary

About us

Portland Medical Centre is a well-established GP practice in South Norwood, caring for a diverse local community. We are a training practice for GP trainees and medical students, and we are known for being an innovative, forward-thinking team that puts patients and staff wellbeing first.