Personal Banker

We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

Accountabilities

• Provide customer service through various communication channels including chat, email, and phone
• Execute customer service requirements to resolve complex and specific customer needs
• Collaborate with teams across the bank to align and integrate customer care processes
• Identify areas for improvement and provide recommendations for change in customer care processes
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations
• Resolve specific customer inquiries and issues related to the bank's products and services
• Develop and execute reports and presentations on customer care performance
• Identify industry trends and developments to implement best practices

Analyst Expectations

• Meet the needs of stakeholders/customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard
• Likely to have responsibility for specific processes within a team
• May lead and supervise a team, guiding and supporting professional development
• Demonstrate leadership behaviours to create an environment for colleagues to thrive

Requirements

• A full UK driving licence and the ability to travel independently between local hubs
• Ability to work 5 days per week, including some weekends

What We Offer

• Opportunity to work with a leading financial services organisation
• Collaborative and supportive team environment