Description
We are seeking a Customer Support Consultant to join our team remotely. As a Customer Support Consultant, you will deliver outstanding customer support via emails, chats, and calls, follow internal procedures and SOPs, collaborate with internal teams to ensure efficient issue resolution, handle sensitive customer data with care and security, apply the latest customer happiness practices, maintain a deep understanding of client solutions and meet KPI, and communicate with developers and cross-functional specialists.
To succeed in this role, you will need:
- Fluency in French and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive, and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits include:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
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