Description
SupportYourApp is seeking a Customer Support Consultant to join their team remotely from Uruguay. As a Customer Support Consultant, you will deliver outstanding customer support via chat, phone calls, and emails, build strong customer relationships, and maintain a deep understanding of client solutions.
Responsibilities:
- Deliver outstanding customer support via chat, phone calls, and emails;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Requirements:
- Excellent English skills (C1 for both spoken and written);
- At least 1 year of experience in a customer support role;
- CRM experience, preferably with Freshdesk;
- Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
- Analytical mindset and the ability to interpret information to make sound decisions;
- Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
- Strong attention to detail;
- A team player with a positive, proactive approach;
- Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
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