Customer Support Executive

We make health happen.

The Customer Support Executive role ensures accurate processing of customer updates within service levels, adhering to local quality and operational metrics. You will communicate with members, clients, internal departments, and outsourced colleagues on account administration queries, maintaining the quality of information loaded into the BUPA operating system.

Key Responsibilities:

• Maintain group and member records according to customer preference
• Update relevant systems for current information
• Resolve group and member queries, including outsourced partner queries
• Liaise with internal departments and outsourced partners
• Acquire essential membership information from customer groups
• Develop and maintain knowledge of BUPA products, policies, and initiatives
• Input MI information into reporting systems
• Ensure work is sent to outsourcing partners

What We're Looking For:

• Experience handling and processing data with attention to detail
• Ability to investigate, resolve, and communicate general queries
• High standard of communication skills, written and verbal
• Confidence, positivity, and calmness in a pressurised environment
• Autonomy and prioritisation skills
• Excellent PC and keyboard skills with Microsoft application knowledge

Benefits

• 25 days holiday, increasing with length of service
• Bupa health insurance as a benefit in kind
• Enhanced pension plan and life insurance
• Onsite gyms or local discounts
• Various other benefits and online discounts