Patient Care Coordinator (Customer Service Associate Analyst)

Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications.

In this part-time role (24 hours weekly), you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care.

Responsibilities:

• Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams
• Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations
• Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy
• Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers
• Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
• Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy
• Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care
• Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction
• Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination
• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
• Continuously look for opportunities to improve communication approaches and enhance the patient experience

Requirements:

• High school diploma or GED
• Minimum 1+ years of experience in customer service, healthcare support, or a related field
• Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
• Demonstrated ability to explain information in a patient-friendly way
• Active listening skills and ability to navigate sensitive conversations
• Ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with Microsoft Office tools
• Strong attention to detail and commitment to accurate documentation

Preferred Qualifications:

• Pharmacy Technician Certification (CPhT)
• Experience in specialty pharmacy or healthcare coordination
• Familiarity with medication ordering and patient assessments
• Experience with EMR or pharmacy systems
• Experience supporting patients with complex or chronic conditions

Benefits:

• Competitive compensation
• Opportunity to work with a leading healthcare organization
• Collaborative and supportive team environment

Schedule:

• Part-time (24 hours weekly)
• Monday, Thursday, Friday rotating schedule, 8am-5:30pm
• Training onsite in Oakdale, PA office (12 weeks), then remote