Description
We're on a mission to make money work for everyone. We're looking for a Partner Programme Delivery Lead to join our Global Ops Team. As a Partner Programme Delivery Lead, you will investigate operational issues, drive delivery of projects and workstreams, and work with data, customer interactions, and teams to uncover root causes and turn agreed actions into measurable results.
Responsibilities:
- Investigation and root cause analysis
- Thematic scope & root cause assessment
- Quantitative data analysis
- Qualitative field research & journey auditing
- Evidence synthesis & impact documentation
- Detailed project and workstream delivery
- Workstream planning & direct execution
- Cross-functional & partner alignment
- Risk governance & record management
- Operational readiness & BAU handover
- Insights, recommendations and business cases
- Insight synthesis & evidence auditability
- Business case & operational analysis
- Product & Tech process optimisation
- Leadership communications & stakeholder papers
- Team and portfolio contribution
- Portfolio mobility & cross-functional collaboration
- Proactive risk & insight generation
- Pillar standards & capability development
- Global on-site engagement
Requirements:
- Essential experience independently delivering defined projects or substantial workstreams
- Clear history of working directly with external partners
- Experience preparing delivery plans, analysis, updates, recommendations or business case content
- Strong planning and organisation skills
- Ability to travel within the UK and internationally
- Strong analytical skills
- Confidence using spreadsheets, reporting tools and operational data
- An investigative mindset
- Experience or confidence undertaking customer interaction shadowing
- The ability to complete structured root cause analysis
- Strong problem solving skills
- The ability to work independently
- Strong stakeholder management skills
- Excellent written and verbal communication skills
- Sound judgement
- Experience working in an operational, regulated or customer sensitive environment
- Adaptability and resilience
- A collaborative approach
Benefits:
- £41,300 - £52,250 + Incentive awards + Benefits
- Distributed working within the UK
- Extra support for your work-from-home setup
- Macbooks provided
For more fresh new jobs, check out yubhub.co.