Partner Estate & Relationship Manager

We’re on a mission to make money work for everyone.

As a Partner Estate & Relationship Manager, you’ll be the main ongoing relationship owner for the partners and suppliers assigned to you. You’ll work within the strategy, goals and standards set by the Senior Partner Estate & Relationship Manager, using strong judgement and a high level of independence to drive issues, opportunities and commitments through to resolution.

Key Responsibilities:

• Own your Partner relationships - Relationship & stakeholder ownership: Own the ongoing relationship for assigned operational and technical partners, building trusted and constructive relationships across internal and external teams to enable effective partner management.
• Framework & health oversight: Apply Monzo’s Partner Management Framework to maintain a risk-proportionate view of overall partner health, contract performance, commercial value, and risk.
• Proactive issue resolution: Identify risks, capability gaps, and opportunities early, driving prompt resolution or escalating material concerns with evidence-based recommendations.
• Lead Partner governance - Monthly review leadership: Plan and lead monthly partner reviews, synthesising overall relationship health into strategic, actionable narratives without duplicating line-by-line operational reporting.
• Governance & action tracking: Drive rigorous governance execution, ensuring accurate reporting, clear action ownership, and verified impact before closing commitments.
• Quarterly Business Reviews: Collaborate with the Senior Partner Estate & Relationship Manager to prepare clear, evidence-based QBR materials aligned with Monzo’s broader governance framework.
• Manage contracts, commercial activity and records - Contract lifecycle and management: Own end-to-end contract management of partners assigned to you ,including amendments, renewals, pricing models, and change notices,regularly reviewing and updating terms to align with Monzo's needs and enforcing compliance to hold partners accountable.
• Financial oversight & commercial value: Lead invoice reconciliation, spend forecasting, and budgeting alongside Finance, while driving initiatives to improve commercial value, flexibility, and customer outcomes.
• Reporting & stakeholder governance: Deliver data-backed monthly partner health reporting and collaborate cross-functionally with Legal, Procurement, and Finance to ensure compliant, well-governed execution.
• Enable operations globally - Operational & strategic alignment: Maintain continuous engagement with global Operations leads to understand and anticipate business needs, align partners with Monzo’s strategy, and translate priorities into clear partner commitments.
• Systemic issue resolution: Leverage service performance trends to identify macro issues, driving cross-stakeholder accountability to resolve complex, multi-service blockers.
• Contract support & service transition: Ensure core operational contract terms (e.g., forecasting, change, training) adapt to business needs, overseeing the smooth transition of new or updated services into ongoing governance.
• Deliver goals, improvements and value - Strategic execution: Translate pillar goals into clear priorities for assigned partners, driving key workstreams across governance enhancement, Partner Management Framework adoption, and relationship recovery.
• Value & model optimisation: Build evidence-based proposals to enhance service quality, driving end-to-end execution of champion-challenger and outcome-based commercial models.
• Scalability & best practices: Identify process bottlenecks across relationship and contract management, leading continuous improvements to ensure frameworks scale effectively across the team.
• Support engagement, risk and resilience - Partner engagement: Collaborate with the Partner Engagement Lead providing insight into the needs, strengths and concerns within the partner relationships you manage and supporting agreed engagement activity.
• Risk, assurance and remediation: Partner with Risk and Third Party Risk Management to integrate material risks, incidents, and assurance evidence into governance routines, actively tracking remediation actions and promptly escalating delays.
• Resilience & continuity ownership: Take ownership to make sure that contractual responsibilities for resilience, continuity and controls are understood and reflected in partner plans.
• Lead through expertise and influence - Autonomous decision-making: Drive complex relationship, contract, and commercial outcomes independently, utilising evidence-backed judgment to propose clear solutions during escalations.
• Cross-functional influence: Influence internal Monzo and partner leadership without formal authority, providing strategic insight to senior stakeholders.
• Domain expertise & coaching: Act as a subject matter expert in partner governance, coaching colleagues and offering constructive challenge to raise team standards.

Requirements:

• Strong experience managing operational partner, outsourcing or supplier relationships, ideally within financial services or another regulated environment.
• Ability to build credible and appropriately challenging relationships with partner client management teams, operational leaders and internal stakeholders.
• Experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments.
• Understanding of invoice reconciliation, budgeting and forecasting.
• Ability to lead effective monthly partner governance and turn detailed information into a clear overall view of relationship health.
• Strong communication and influencing skills.

Benefits:

• £51,200 - £64,700 + Incentive awards + Benefits
• Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites.
• Macbooks and extra support for your work-from-home setup.