Operations Specialist 9 – Employee Relations (ER)

This is an exciting opportunity to help shape and continually improve the Employee Relations service provided by Asda, with a fantastic chance to develop your career and make a positive impact in a business that prioritises its colleagues.

As an ER Operations Specialist, you will provide expert employee relations advice and guidance, primarily over the phone to line managers on Asda's people policies and processes. You will offer effective end-to-end case management support in all employee relations cases, supporting line managers through the process and ensuring compliance with policy and GDPR. There will also be opportunities to undertake project work in line with the requirements of the service.

Key focuses:

• Provide coaching and support to line managers to enable them to proactively manage ER issues and develop their ER and people management skills within appropriate timescales, mitigating any potential risk to the business.
• Undertake stakeholder management activity in relation to cases, outlining foreseeable risks and ensuring effective resolution.
• Highlight themes and trends from case management activity, including management capability and policy development areas.
• Maintain high-level, accurate, and comprehensive records of all ER support and interactions within the ER case management systems, producing high-quality written work tailored to meet audience needs.
• Build positive working relationships with policy, legal, and other key stakeholder groups.
• Maintain personal knowledge of employment legislation and Asda people policies to advise on best practice and procedure, utilising tools and templates to ensure policies are adhered to correctly.

Requirements:

• CIPD qualified/part-qualified (Level 5 and up to 7) or equivalent is desirable but not essential.
• Excellent knowledge of current employment legislation in the UK and Northern Ireland, and applying this in practice while adhering to company policy.
• Proven ER subject matter expertise evidenced through previous experience of managing and resolving complex ER cases.
• Ability to apply sound judgement and empathy, determining where there is risk with commercial acumen to discuss alternative options.
• Ability to coach, mentor, and challenge line managers where necessary to resolve ER cases while providing excellent customer service.

Work arrangement: Asda offers a hybrid way of working, with a minimum of 3 days a week in one of its Home Offices. The successful candidate will work 3 days a week in the Leeds office, Britannia House in Morley, with flexibility to work the additional 2 days from home.

Benefits:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans, and a 24/7 employee assistance helpline
• Asda Allies Inclusion Networks
• Excellent parental leave policies