Operations Manager, Strategic Partnerships

Cloudflare's Strategic Partnerships team operates at the intersection of technology, media, and emergent AI business models. We are seeking a Strategic Partnerships Operations Manager to bring structural rigor, operational efficiency, and scalable execution to our team.

Responsibilities

1. Operational Infrastructure & Rhythm

• Design & Scale Team Cadences: Establish project management frameworks, tracking systems, and operational rhythms for the Strategic Partnerships organization to ensure visibility across high-stakes initiatives.
• Workflow Automation: Utilize modern AI tools and automated workflows to centralize partner data, streamline pipeline management, and reduce manual reporting overhead.
• Resource & Initiative Management: Serve as the central point of operational contact, tracking partner milestones, pilot launches, and cross-functional commitments.

1. Cross-Functional Feedback Loops

• Synthesize Market Signals: Capture, structure, and synthesize qualitative and quantitative insights gathered from key executive partners, publishers, and AI platforms.
• Bridge Strategy, Product, & Sales: Build repeatable feedback loops with Product Management and Engineering to inform product roadmaps based on partner requirements and emerging ecosystem trends.
• Field & Enablement Alignment: Partner with Sales and Go-To-Market teams to ensure partner learnings, tactical objection handling, and market narratives are operationalized across customer-facing teams.

1. Product Collateral & Go-To-Market Execution

• Collateral Architecture: Create executive-ready product collateral,such as message houses, solution one-sheets, presentation decks, and enablement briefs,to commercialize strategic initiatives.
• Technical Storytelling: Translate complex technical infrastructure, AI Gateway mechanisms, crawler policies, and edge-computing capabilities into clear, compelling narratives for external partners and internal leaders.
• Launch & Pilot Enablement: Coordinate pilot rollouts and partnership launches, ensuring marketing, product documentation, and collateral are aligned for external execution.

Who You Are

• Execution-Driven & Structured: You bring order to ambiguous environments. You enjoy building processes from scratch and making team operations run like clockwork.
• Technically Fluent: You understand modern internet infrastructure, APIs, web crawling, and the AI/LLM ecosystem. You can comfortably engage with product managers and engineers on technical nuances.
• AI-Native Mindset: You actively use AI tools (e.g., ChatGPT, Claude, Gemini, workflow automation agents) in your daily work to multiply your output, synthesize data, and automate routine tasks.
• Master Communicator: You possess exceptional written and visual storytelling skills. You can distill dense technical details into crisp, polished executive collateral.
• Collaborative & Proactive: You thrive in cross-functional matrixed environments. You don't wait for a playbook,you build it while collaborating seamlessly across teams.

Desirable Skills, Knowledge, and Experience

• Experience: 5+ years of experience in Business Operations, Strategic Partnerships, Product Marketing, Management Consulting, or Program Management within a high-growth tech environment.
• Technical Aptitude: Demonstrated ability to comprehend complex technical products, platform infrastructure, or developer tools.
• Track Record: Proven success in establishing cross-functional operating models and authoring external customer/partner collateral.
• AI Tooling Proficiency: Experience leveraging AI platforms and automation tools to scale personal and team workflows.
• Location: Based in or willing to work hybrid from Cloudflare’s San Francisco, CA, New York, NY or Austin, TX offices.

Compensation

• For San Francisco based hires: Estimated annual salary of $189,000 - $260,000
• For New York City based hires: Estimated annual salary of $181,000 - $249,000

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave