External Partnerships & Engagement Manager

We're on a mission to make money work for everyone.

As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo's most vulnerable customers.

Responsibilities:

• Manage Partnership Lifecycles: Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits.
• Drive Data-Led Impact: Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships.
• Oversee Governance and Risk: Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations.
• Translate Insights into Action: Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies.
• Lead Lived-Experience Research: Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations.
• Deliver Community Engagement: Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.

Requirements:

• You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration.
• You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits.
• You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo.
• You have a strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation.
• You are a highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value.

Benefits:

• £41,300-52,250 salary
• Equity
• Incentive Awards tied to your performance
• Flexible working hours
• £1,000 learning budget each year
• Macbook and support for remote work

Application Process:

• Recruiter call (25 minutes)
• Values & Behaviours Interview (60 minutes)
• Role Specific Interview (60 minutes)