Operations Analyst

We are seeking an Operations Analyst to support the day-to-day activities of the Operations function by delivering high-quality operational services, maintaining effective controls, and contributing to continuous improvement initiatives.

Key Responsibilities:

• Support with day-to-day Private Bank and Wealth Management initiatives, including processing, reviewing, reporting, and issue resolution with regards to accounts, products, and services.
• Support the management of the bank's client relations to clearly identify their needs and provide a service that meets expectations.
• Collaborate with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identify areas for improvement and provide recommendations for change in Private Bank and Wealth Management processes.
• Develop and implement Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Develop reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participate in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.
• Execute operational processes in line with established procedures and controls.
• Maintain accurate records and documentation.
• Identify and escalate risks, incidents, and control issues.
• Support process enhancements and operational efficiency initiatives.
• Build effective relationships with internal and external stakeholders.
• Ensure compliance with applicable policies, regulations, and procedures.

Requirements:

• Strong organisational and analytical skills.
• Attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and work under pressure.
• Strong communication and interpersonal skills.
• Active university student, as this is a 6-month contract de stage trainee position.

Nice to Have:

• A proactive approach and willingness to challenge existing processes.
• Proficiency in Microsoft Office applications.
• Previous experience in banking operations, financial services, or a related environment would be an advantage.