Ocean Export Agent

We're seeking an Ocean Export Agent to join our team in Brisbane, CA. As an Ocean Export Agent, you will play a critical role in ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.

Key duties and responsibilities include:

• Ensuring smooth and timely shipment process flow
• Accurate and timely data entry into our operational system
• Tracking and tracing shipments
• Providing proactive and clear communication to internal and external customers
• Ensuring accurate and timely client billing, including dispute resolution
• Understanding customer expectations to meet SOP and KPI's
• Ensuring compliance with company policies and external regulations
• Completing cross-training to support team coverage
• Professionally representing Expeditors to customers, service providers, and government agencies

Expectations:

• Continually identifying areas to improve efficiency
• Embracing and adopting technology to optimize work completion
• Achieving 52 hours of training per year, including mandatory trainings
• Driving and developing customer relationships to exceed expectations
• Having a sense of urgency and being willing to offer solutions

Technical skills required:

• Knowledge of industry-specific qualifications
• Effective interpersonal skills
• Pro-active and strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Strong understanding of software development principles
• Experience with automation platforms such as Power Automate
• Experience with Microsoft Copilot and M365 technologies
• Familiarity with data structures, APIs, integrations, and system architecture
• Basic understanding of AI, machine learning, LLMs, and prompt engineering
• Ability to troubleshoot technical issues independently