Air Export Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.

Scope of Position: Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

Responsibilities:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into the operating system.
• Interact with customers in arranging their international export shipments, meeting customer service standards.
• Meet compliance with regulations, internal policies, and procedures.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed.
• Work with the team on meeting KPI standards.
• Monitor shipment reports to ensure total customer satisfaction.
• Support overseas communications.

Support the supervisor in the following areas:

• Daily review of Stat 1 and operational reports.
• Audit files and work with the team on meeting operating process standards.
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals, focusing on areas of possible improvements.

Finances:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors.
• Monitor intercompany accounting discrepancies.

Sales / Retention:

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing.
• Participate in the transition of new business/updates to existing business.
• Assist in retention calls and complete customer reviews.

People:

• Identify with manager/supervisor, develop, and mentor your No. 2.
• Support the supervisor where needed.
• Allocate workloads within the team to ensure smooth operations.
• Be a guide for the team - mentor agents.
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.

Systems:

• Promote productivity tools.
• Be open to implementing new system changes and enhancements.
• Be involved and suggest system/process improvements.

Culture:

• Proactively promote the company's 10 cultural attributes.

QUALIFICATIONS:

• 2 years of industry-specific qualification.
• Good market and product knowledge.
• Effective interpersonal skills.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

Reporting Structure: Air Export Supervisor

Additional Information: Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus