Description
We are seeking an Agent/Lead Agent - Air Export to join our team in Ho Chi Minh City.
As an Agent/Lead Agent - Air Export, you will assist the Department Head in carrying out business activities, performing good customer service, maintaining data integrity, and achieving the company's growth and profit objectives.
Main tasks:
- Ensure smooth and timely shipment process flow
- Meet all customers' requirements as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
You will also support the Supervisor/Manager in the following areas:
- Allocating workloads and monitoring workboard to ensure internal KPI's are met
- Building and maintaining strong relationships with customers
- Assisting in timely responding to requested information and shipment processes
- Assisting in retention calls and completing customer reviews
- Monitoring invoicing and other company reports
- Proactively communicating with the team to ensure continuous awareness and understanding of policies and regulations
- Guiding and mentoring agents to maintain a positive attitude within the team
- Allocating workloads within the team to ensure smooth operations
- Promoting productivity tools within the team
- Implementing new system changes and enhancements with your team
Qualifications:
- Experienced or graduated student from University/College or equivalent combination of education and experience
- Understanding of air shipment handling process is a plus
- Pro-active with strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Willing to put in extra hours as required
- Well-organized, innovative, and self-motivated
- Able to work in a team under high pressure and tight deadlines
Benefits:
- Base salary, 13th month salary, and attractive bonus
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health, and Unemployment Insurance
- Mobile phone allowance, company car, Grab account
- Training and Personnel Development Program
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