Air Export Agent

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Air Export Agent, you will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation.

Major duties and responsibilities:

• Track and trace shipments.
• Prepare, handle, and process shipment documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through a high volume of email, phone, instant message, and person-to-person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships, such as airlines, trucking companies, and others.
• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Obtain required 52 hours of annual training (company-provided).

QUALIFICATIONS:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience essential.
• Understanding of air documentation.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English Essential.