Ocean Export Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Key Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Ensure documents are timely sent and shipping notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer services standards
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• University graduate, preferably with minimum 1 year in freight forwarding business
• Good communication in English and Vietnamese
• Pro-active, strong organisational skills
• Good computer skills (Excel, Word)
• Typing skills and computer literacy

Additional Information Expeditors offer excellent benefits:

• Paid Vacation, Holiday
• Group Medical & Life & Accident Insurance
• Training and Personnel Development Program
• 14 days of annual leave per year