MAPP Analyst

We are seeking a highly organised and analytical MAPP Analyst to join our Commercial Excellence & Innovation team in São Paulo, Brazil. The successful candidate will be responsible for the operational support and management of MAPP processes related to events and transactions with healthcare professionals and organisations, ensuring quality, agility, accuracy, and compliance with applicable policies and requirements.

Key Responsibilities:

• Manage and support the end-to-end operational journey of events, from planning to closure and final documentation.
• Ensure operational excellence, quality, accuracy, and adherence to established deadlines and SLAs.
• Coordinate different stages and dependencies of the process, monitoring demands until completion.
• Proactively identify deviations, bottlenecks, and risks that may impact event execution.
• Ensure transactions and documents comply with applicable policies and requirements before submission to systems.
• Provide guidance to partner areas on necessary adjustments to requests and documentation related to transactions with HCPs, medical entities, patient organisations, and other involved parties.
• Ensure completeness and traceability of information and evidence required for controls and audits.
• Identify operational and compliance risks during the journey, making proper referrals and escalations when necessary.
• Collaborate with business areas and support functions, understanding their needs and providing guidance to facilitate efficient and compliant events.
• Foster alignment among different stakeholders involved in the process, supporting problem resolution and priority definition.
• Maintain close and proactive communication with attended areas, providing greater predictability and transparency on demand progress.
• Apply business judgment in managing demands, balancing agility, quality, internal customer experience, and compliance.
• Identify opportunities for continuous improvement, standardisation, and simplification of processes.
• Utilise indicators and operational data to identify trends, opportunities, and points of attention.
• Contribute to automation, digitalisation, and adoption of new tools initiatives that promote greater operational efficiency.
• Share learnings and best practices that contribute to the evolution and maturity of the MAPP process.

Requirements:

• Bachelor's degree in Administration, Law, or related fields.
• Minimum 3 years of professional experience.
• Intermediate English desirable.
• Knowledge of Compliance Governance and Risk Management, SOX, Anti-Corruption Law, Data Analytics, and Office Suite.

Critical Competencies:

• Multi-demand management and prioritisation
• End-to-end vision and operational excellence
• Analytical capacity and business judgment
• Clear communication and influence
• Partnership with the business and stakeholder management
• Quality, accuracy, and SLA compliance
• Risk anticipation and problem-solving
• Adaptability and flexibility
• Continuous improvement mentality
• Autonomy, responsibility, and decision-making