Description
We are seeking a Manager International Client Services to lead the operational delivery of our acceptance strategy across the United Kingdom. The successful candidate will be responsible for managing a team of operational professionals, setting clear goals, and building deep technical and operational capability within the team.
Key responsibilities include:
- Managing, mentoring, and developing a team of operational professionals
- Setting clear goals, managing performance and capacity, and building deep technical and operational capability within the team
- Preparing the team to scale up volumes by driving process standardization and implementing consistent performance practices
- Driving the operational delivery of the Technical Quality of Acceptance strategy
- Leveraging strong technical understanding to supervise the end-to-end diagnosis and remediation of acceptance breakages
- Partnering closely with cross-functional peers to view the bigger picture and coordinate specialist resources
- Leading complex regional initiatives to strengthen technical acceptance resilience and improve monitoring and detection
- Building strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams
- Representing the UK Technical Quality of Acceptance function in governance forums and launch-readiness reviews
The ideal candidate will have:
- People leadership experience, including direct management and talent development
- Experience within the financial services or payments industry, especially within the merchant to acquirer domain
- Strong executive presence and communication skills
- Ability to promote a risk-aware culture and ensure efficient and effective risk and compliance management practices
- Self-starter, creative solution-oriented mindset with solid teamwork skills
In terms of benefits, we offer:
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Access to premium care through our private medical insurance
- Enhanced parental leave
- Up to £5,000 in funding for external qualifications
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