Description
We are seeking an experienced and dynamic leader to join our Bromley Homes team as Housing Services Manager. This is a pivotal role where you will lead tenancy management services for the Council's temporary accommodation portfolio, currently 300 leasehold units with plans for growth.
You will manage a small team and oversee all aspects of tenancy compliance, rent account management, anti-social behaviour, onboarding of new developments, complaints handling, and resident engagement.
Your leadership will ensure high standards of customer service and operational delivery, while driving continuous improvement and supporting the wellbeing and safety of our residents.
Key requirements:
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to manage complex tenancy issues and resolve disputes effectively
- In-depth knowledge of housing legislation, tenancy law, and local authority housing functions
- Proven experience in tenancy management within a local authority or housing association
- Relevant housing qualification (CIH Level 4 or equivalent) or substantial experience in a similar role
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
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