Description
We are looking for a Strategy & Operations Manager to join our EMEA Growth & Engagement team, which focuses on building the best local commerce membership programs in Europe and the Middle East.
You will be responsible for identifying and prioritizing opportunities to improve member experience and subscription health, understanding customer needs and behaviors, and driving initiatives from strategy to execution.
Key responsibilities include:
- Building a clear view of opportunities to improve member engagement and subscription health across EMEA
- Understanding the member lifecycle and identifying areas for improvement
- Owning initiatives from problem definition to execution and results
- Building and running an experimentation roadmap
- Tracking key performance indicators and driving corrective actions
- Collaborating with local and regional teams to ensure strategies reflect customer needs and market context
Requirements:
- 5+ years of relevant experience in strategy & operations, consumer growth, or engagement
- Problem-solving and prioritization skills
- Analytical and experimentation skills
- Customer and lifecycle judgment
- Business ownership and independence
- People and project management skills
- AI fluency
- Business acumen and eye for superb user experience
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