Description
FWD Group, a leading pan-Asian life and health insurance business, is seeking a Life Insurance Operations Specialist to support distribution channels in growing High Net Worth and Ultra High Net Worth business.
The successful candidate will act as a key point of contact for POS enquiries and requests, provide end-to-end case management support for policy servicing submissions, handle Premium Financing cases, and coordinate premium financing operational matters.
Key responsibilities include:
- Supporting distribution channels to grow High Net Worth and Ultra High Net Worth business
- Acting as a key point of contact and subject matter expert for POS enquiries and requests
- Providing end-to-end case management support for policy servicing submissions
- Handling Premium Financing cases and coordinating premium financing operational matters
- Coordinating and facilitating the onboarding of new Premium Financing platforms
The ideal candidate will possess:
- A degree in business or a related discipline
- At least 7 years of relevant experience in life insurance operations, preferably covering HNW business, POS case management, and Premium Financing
- Experience in supporting international brokers and handling operational or policy servicing matters for both Hong Kong- and Bermuda-issued policies
- Demonstrated experience in handling Premium Financing cases and coordinating the onboarding of new Premium Financing platforms
- Strong knowledge of life insurance products and operational flows
- Strong interpersonal skills, problem-solving skills, and team leadership/player abilities
- Fluency in both written and spoken English and Chinese
In return, we offer a competitive salary package, 5-day workweek, 20-22 days of annual leave, and excellent learning and development opportunities.
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