Lead Reporting

The Lead Reporting role is responsible for driving high-quality, reliability, and decision-oriented reporting across Content Operations.

The role will lead the design, production, governance, and continuous improvement of operational and management reporting, ensuring that KPIs and insights are accurate, consistent, timely, and actionable.

The successful candidate will combine strong analytical capability with reporting governance, data quality, automation, stakeholder management, and leadership skills.

Key Responsibilities

Analytics and Automations

• Transformation and readiness of the team towards Product lead to deliverables for content operations.
• Define operating rhythm and improvements to the current processes especially focusing on the client engagement activities.
• Lead the delivery of recurring operational, management, and leadership reporting.
• Develop meaningful KPIs, scorecards, dashboards, trend analysis, and performance insights.
• Translate complex operational data into concise, decision-oriented management information.
• Identify trends, exceptions, risks, bottlenecks, and areas requiring management attention.
• Ensure reporting explains what happened, why it happened, and what action is required.
• Identify opportunities to reduce manual reporting through automation and process simplification.
• Support development and enhancement of management dashboards using Power BI, Excel, Power Query, and other approved reporting technologies.
• Improve reporting processes to increase scalability, transparency, and efficiency.
• Partner with technology and data teams to enhance data availability and reporting capabilities.
• Encourage migration from spreadsheet-heavy reporting toward governed and reusable reporting solutions where appropriate.
• Takes end-to-end responsibility and proactively resolves issues.
• Maintains high standards for data accuracy and reporting integrity.
• Looks beyond numbers to understand drivers, risks, and implications.

Reporting Governance & Data Quality

• Establish and maintain clear definitions, calculation methodologies, ownership, and governance for reporting metrics.
• Implement validation and reconciliation controls to ensure reporting accuracy and consistency.
• Investigate data discrepancies and coordinate root-cause analysis and remediation.
• Maintain KPI definitions, reporting logic, source documentation, SOPs, and control procedures.
• Promote strong data stewardship practices and clear accountability for reporting data.

Stakeholder Management

• Partners with Operations, Product, Data, Technology, Governance, and leadership stakeholders understand reporting requirements.
• Convert business requirements into measurable KPIs and practical reporting solutions.
• Communicate reporting changes, data-quality concerns, dependencies, and delivery risks clearly.
• Challenge requirements constructively where reporting does not provide sufficient business value or decision-making insight.
• Present reporting outcomes and key insights confidently to senior stakeholders.

Continuous Improvement

• Review existing reports and identify opportunities for consolidation, standardization, automation, and simplification.
• Reduce duplication and manual intervention across reporting processes.
• Develop reusable reporting frameworks and templates.
• Drive root-cause resolution rather than relying on recurring manual adjustments.
• Support implementation of controls that improve reporting accuracy and operational resilience.

Leadership & Team Development

• Provide functional leadership and subject-matter expertise to reporting analysts and specialists.
• Review reporting outputs and provide constructive feedback to improve analytical quality.
• Support knowledge sharing, cross-training, documentation, and succession readiness.
• Delegate responsibilities effectively while maintaining clear accountability.
• Coach team members in analytical thinking, stakeholder communication, data quality, and reporting best practices.

Key Competencies

Technical / Functional

• Advanced analytical and reporting capability.
• Strong understanding of KPI design and performance measurement.
• Advanced Excel capability, including analysis, validation, reconciliation, and reporting.
• Experience with Power BI, data visualization, or comparable business intelligence solutions.
• Understanding of data governance, data quality, lineage, controls, and stewardship principles.
• Ability to work with large and complex datasets.
• Experience with reporting automation and process improvement.
• Knowledge of SQL, Power Query, or similar data-transformation capabilities is advantageous.

Leadership

• Ability to lead through influence and take ownership from requirement through delivery.
• Strong prioritization and decision-making capability.
• Ability to manage competing reporting requirements and deadlines.
• Effective coaching and knowledge-sharing skills.
• Demonstrated accountability for quality and outcomes.

Experience & Qualifications

• 8+ years’ experience in relevant space.
• Good knowledge of content operations is an added advantage.
• Strong professional experience in reporting, management information, data analytics, business intelligence, data quality, or related discipline.
• Demonstrated experience owning complex or business-critical reporting deliverables.
• Experience developing operational KPIs, scorecards, dashboards, and management reporting.
• Proven ability to analyze data and convert findings into actionable business insights.
• Experience working with multiple stakeholders across business and technical functions.
• Experience improving or automating manual reporting processes.
• Strong written, verbal, and presentation skills.