Lead Product Manager for MSP & Partner Platforms

The Lead Product Manager for MSP & Partner Platforms will be responsible for the end-to-end product direction, roadmap, and agentic AI strategy for Cisco Cloud Control's MSP ecosystem.

Responsibilities:

• Define the MSP Operating Paradigm: Own product strategy for Managed Service Providers,partner organizations that remotely deploy, monitor, and lead complex IT, networking, and security operations across hundreds or thousands of distinct customer tenant accounts.
• Drive Agentic AI & Autonomous Operations for MSPs: Architect how generative AI and autonomous agentic workflows in Cloud Control empower MSPs to automate multi-tenant policy deployment, cross-customer root-cause analysis, intelligent anomaly detection, and automated ticket remediation at planetary scale.
• High-Touch Partner & Executive Leadership: Maintain high-touch relationships with MSP C-suite and technical leadership, leading roadmap reviews, early access beta programs, and executive advisory sessions in close alignment with Cisco partner sales.
• Multi-Tenant Platform & Lifecycle Governance: Own core platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular RBAC, co-management models, and streamlined customer onboarding and transfers.
• Commercial & API-First Ecosystem Integration: Champion API-first architectures to integrate Cloud Control seamlessly with industry-standard PSA and RMM platforms while defining usage-based billing, licensing, and entitlement workflows.
• Measure Partner Adoption & Business Impact: Use product telemetry and data instrumentation to analyze partner friction, unblocking scalability and operational efficiency for partners leading thousands of customer networks.

Minimum Qualifications:

• Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience, or equivalent related work experience.
• 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.
• Applied experience building products, platform features, or multi-tenant architectures for Managed Service Providers (MSPs), channel partners, or multi-customer service providers.
• Background working directly at or partnering closely with managed service providers, telecommunications carriers, or IT systems integrators.

Preferred Qualifications:

• Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling.
• Deep technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures.
• Comprehensive understanding of the MSP operating model, co-management, and ecosystem tool integrations (PSA/RMM tools).
• Experience defining commercial workflows, including usage-based billing, multi-tier partner licensing, and subscription entitlement management.
• Experience sustaining strategic relationships with customer/partner executives and driving decisions across matrixed engineering teams.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (vacation, holidays, sick time)
• Optional 10 paid days per full calendar year to volunteer

Salary Range: $194,600.00 - $285,700.00