Digital Product Manager - Group Platforms

We are seeking a seasoned Digital Product Manager to lead the design, development, and delivery of digital product platforms across FWD Group. As a key member of the Group Platforms team, you will drive the conceptualization and development of new business platforms, provide digital product platform management, and develop distribution partner digital solutions.

Key Accountabilities:

• Lead the execution of platform design, extracting business priorities and fulfilling business needs at the regional level, engaging with senior stakeholders at country levels.
• Articulate and refine a regional platform approach catering to localized country experiences while maintaining strategic benefits.
• Demonstrate expertise in design thinking methodologies, leading a multi-disciplinary squad with UX and UI designers.
• Ensure platform scalability, reliability, and maintainability.
• Amplify Agile practices in design and execution efforts.
• Gather and document complex user and technical requirements, translating them into business rules and logic specifications.

Qualifications/Experience:

• University degree in Business, Information Technology, Engineering, or equivalent.
• 10+ years of working experience in e-commerce/InsurTech-Fintech.
• 7+ years of experience with mobile application offerings to customers.
• 7+ years of experience in Agile, Product Management, Project Management (SCRUM, Product Management).
• Proven experience in successful rollouts at country or regional levels, preferably within Asia Pacific markets.
• Industry and functional knowledge of e-commerce, customer servicing, and/or B2C platform solutions.

Knowledge & Technical Skills:

• Broad understanding of the insurance and technology industry, including current and emerging financial services, online retail, operations, and technology trends.
• Expertise in partner engagement, design thinking methodologies, and business applications of emerging technologies.
• Skilled in Agile software delivery, product backlog management, and strong understanding of technology concepts and developer languages.

Management Skills:

• Excellent leadership and communication skills across all levels of the organization.
• Ability to deal with ambiguity, contextualize problems, and translate solutions to internal senior partners.
• Can create an environment that inspires others to bring creative ideas forward.
• Displays leadership with a platform vision that inspires those involved in the platform project.