Lead Associate- Accounts Receivable

We are seeking a Lead Associate to join our Accounts Receivable team at Davies in Viman Nagar, Pune. As a Lead Associate, you will play a key role in managing customer invoicing, cash collections, and cash applications, as well as providing guidance and support to team members.

Key Responsibilities

• Accurately enter and submit customer invoices into multiple third-party billing and payment portals
• Review and validate invoice details, including pricing, taxes, and required supporting documentation
• Monitor invoice status within portals to ensure timely processing and acceptance
• Reconcile portal-submitted invoices against internal billing systems
• Research and resolve invoice rejections, discrepancies, short payments, and deductions
• Work with billing teams to ensure billing matches customer receipts and resolve discrepancies
• Manage collections activity related to portal billing, including following up on outstanding invoices
• Match customer payments against billing and resolve problems related to discrepancies
• Identify and resolve unidentified cash and unapplied cash balances
• Communicate with portal support teams to resolve billing and payment issues
• Maintain accurate documentation of billing activity, reconciliations, and collections efforts
• Ensure compliance with customer billing requirements and portal-specific submission guidelines
• Ensure debtors' accounts are reconciled and receipts processing adheres to control frameworks and approval protocols
• Deliver excellent support to customers, employees, and internal contacts
• Ensure timely processing of all AR activities to support accounts closing
• Reconcile customer statements to Davies records in the ERP system, highlighting discrepancies and following up
• Support month-end, quarter-end, and year-end close activities
• Monitor team queues and workload to ensure SLA and KPI adherence
• Review and validate critical transactions processed by team members
• Act as the first point of escalation for complex AR, billing, and collection issues
• Prepare and analyze AR reports, aging reports, cash application metrics, and management dashboards
• Drive reduction of aged debt and improve collection effectiveness
• Identify process improvement and automation opportunities to enhance efficiency and controls
• Support internal and external audits and ensure compliance with company policies
• Provide training, guidance, and coaching to team members and support knowledge sharing
• Assist the Manager in governance reviews, stakeholder meetings, and operational planning
• Build strong relationships with internal stakeholders and external customers to ensure excellent delivery service

Requirements

• Minimum 5-10 years' experience in Accounts Receivable
• Previously worked in a shared services environment
• Advanced MS Office Excel skills
• Master's/Bachelor's degree in Commerce, Accounting, Finance, or related
• Knowledge of financial accounting, processes, and systems
• Strong analytical and problem-solving skills
• Demonstrable ability to multi-task and prioritize with excellent organization and documentation skills
• Excellent working knowledge of Microsoft Excel, including lookups, pivot tables, and sumif(s)/countif(s)
• Excellent written and verbal English language communication skills