Lead Account Manager- UKI

Organizations everywhere struggle with complex software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As Lead Account Manager at Freshworks, you'll drive sales into existing defined paying accounts in the UKI region. Your accounts will have strategic importance to the growth of the region. You'll collaborate with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing.

You'll advocate multiple Freshworks product lines, championing innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. You'll increase spending on existing product lines, cross-sell additional products, and manage churn while handling renewals and upticks.

Responsibilities:

• Drive sales in defined accounts to meet or exceed revenue targets in the UKI Market.
• Develop and execute a strategic plan to create and maintain a robust sales pipeline.
• Manage numerous accounts concurrently and strategically.
• Manage the renewal process end-to-end.
• Work with the CSM organization to reduce churn in your book of business.
• Provide regular pipeline and forecasting reports.
• Create compelling value conversations with C-Level stakeholders.
• Analyze sales metrics data to evolve your strategy.
• Assist customers in identifying industry-relevant use cases.
• Develop long-term strategic relationships with key accounts.
• Stay updated on competition, competitive issues, and products.

Qualifications:

• 7+ years of experience in direct/field sales with SaaS solutions (B2B environment).
• Sales experience with ITSM products is a strong advantage.
• Experience in identifying, developing, negotiating, and closing large-scale technology deals.
• Experience in presenting a technology suite of products within an existing portfolio of accounts.
• Prior experience in managing a book of business in technology sales with significant growth in net new opportunities.
• Proven track record of consistent territory growth and quota achievement.
• Understanding of Customer Experience/Employee Experience in digital business transformation.