Description
The Associate Operations Representative is responsible for processing routine data and online input of transactions using a basic understanding of products and processes.
Responsibilities:
- Follow standard processes as outlined in Folio guidelines policy, process and procedures, referring items outside established standards to the Manager.
- Process work volumes and provide consistent service within established benchmarks, contributing to the achievement of business SLA/KPI.
- Examine all documents for completeness and take full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities, ensuring a balanced focus on enhanced client experience.
- Understand, accept, and support change as it relates to their role and the commitment to client fulfillment.
- Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
- Ensure all authorities for the role are reviewed, understood, and adhered to.
- Take personal accountability for high achievement; actively participate in weekly coaching routines and learning opportunities to improve their individual and team contribution.
- Support a client-first mindset through communication and demonstrated positive behaviours.
Requirements:
- Client Focus
- Efficient and accurate data entry abilities.
- Ability to work in high-volume and strict timeframe deadlines.
- Ability to lift at least 50 pounds.
Nice to Have:
- Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing).
Job Skills:
- Communication
- Critical Thinking
- Customer Service
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management
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