Knowledge Management Enablement Senior Manager

We are currently seeking an experienced professional to join our team in the role of Knowledge Management Enablement Senior Manager. As Knowledge Management Enablement Senior Manager within Risk and Compliance and the Chief AI Officer function, you’ll help drive adoption of HSBC’s enterprise knowledge and knowledge-intelligence layer across R&C Value Streams.

This is a transformation and change role focused on enablement and adoption rather than building the underlying platform, which is delivered by a separate BAU knowledge and data team. You’ll work closely with Value Streams and the AI Enablement Lead to connect knowledge foundations to the agentic AI migration agenda.

Success means enabling more workflows and use cases to be onboarded onto the knowledge-intelligence layer, with clear data and knowledge readiness coverage across Value Streams. You’ll also help improve how Value Stream requirements are translated into governed, build-ready designs and how consistently adoption is measured and reported.

Responsibilities

• Lead enablement and adoption activity for knowledge management and knowledge-intelligence standards across R&C Value Streams
• Partner with Value Streams and senior stakeholders to understand and translate knowledge and unstructured-data needs into governed, build-ready designs
• Coordinate with the BAU knowledge and data engineering team to shape priorities and enable delivery of the knowledge-intelligence layer, including FIBO-aligned ontology, semantic layer, hybrid search and GraphRAG foundations
• Help maintain clear scope boundaries and RACI with the BAU team so that build and operational accountability is not duplicated
• Lead the day-to-day interface between knowledge management delivery and the agentic AI migration agenda, helping to ensure knowledge foundations are fit for purpose for AI migration and Value Stream AI workflows
• Monitor adoption of the knowledge layer across Value Streams and provide clear reporting on progress, risks and areas requiring further enablement
• Support the Head of AI Monitoring and Governance on evidence and data-quality standards relevant to knowledge management
• Contribute to the development of consistent enablement approaches, adoption measures and stakeholder communications across Value Streams

Requirements

• Bring proven experience in knowledge management, information architecture, or data and content strategy
• Demonstrate practical familiarity with RAG, semantic search or related knowledge-intelligence concepts
• Translate complex business needs into governed, build-ready designs across business and technical teams
• Influence and partner effectively with senior stakeholders across Value Streams, product owners, AI leads and central enablement teams
• Deliver change or transformation outcomes with clear adoption measures, reporting and appropriate escalation of risks and dependencies
• Work comfortably with unstructured data requirements and knowledge standards in a governed environment
• Bring financial services experience, with exposure to Risk and Compliance desirable
• Demonstrate the ability to operate independently, manage competing priorities and provide constructive challenge where required
• Bring strong collaboration, communication and stakeholder-management skills, with the ability to connect strategic objectives to practical delivery

What we offer

• The pay range for this role is 21258 PLN - 31883 PLN monthly, gross
• Additional car allowance in the amount of 4786 PLN monthly, gross
• Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance
• Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking