Description
Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and transportation.
As a Driver Operations Intern, you will support driver recruitment, onboarding, and daily operations across assigned portfolios, with Business First Class rides as your initial focus.
Responsibilities
- Coordinate driver- and fleet-partner onboarding, activation, and operational readiness across assigned portfolios.
- Engage partners to clarify requirements, resolve routine issues, and document follow-up actions.
- Pull, validate, clean, reconcile, and analyse portfolio data from approved dashboards, spreadsheets, and internal systems.
- Present updates on trends, gaps, causes, risks, and recommended actions.
- Monitor daily booking allocation and driver readiness for Business First Class rides.
- Coordinate shift handovers and provide task-specific guidance to temporary or BPO staff.
- Use AI and digital tools to improve data analysis, reporting, documentation, and recurring workflows.
Qualifications
- Demonstrated ability to extract data from dashboards, spreadsheets, or internal data tools to support operational decisions.
- Working knowledge of Google Sheets or Microsoft Excel, including lookups, pivot tables, filtering, data validation, and basic data reconciliation.
- Experience in analysing operational data, identifying trends and causes, and translating findings into practical recommendations.
- Ability to balance multiple tasks simultaneously, coordinate follow-ups, and communicate blockers promptly.
- Experience in event planning, event coordination, or staffing.
- Experience using AI tools to support data analysis, reporting, documentation, or workflow improvement.
Benefits
- Comprehensive Medical Insurance
- Leave Entitlement
- Flexible Work Arrangements
- Community Involvement
- FlexWork arrangements
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