Improvement Support Officer

The Defence Housing Service (DHS) is being created through the Armed Forces Bill to deliver a step-change in housing for the UK’s Armed Forces and their families. As an Improvement Support Officer, you will play a key operational role in supporting DHS to deliver its continuous improvement programme.

You will provide coordination, analytical, and delivery support across a range of improvement initiatives involving internal teams and supplier partners. This includes maintaining oversight of activity, monitoring progress against objectives, and helping to ensure initiatives deliver measurable benefits.

Key responsibilities:

• Provide day-to-day operational support to Improvement Partners in the delivery of continuous improvement initiatives across the DHS housing service.
• Support the implementation of improvement initiatives within operational teams and supplier organisations to ensure changes are effectively introduced and understood.
• Support the collection and organisation of performance data associated with improvement initiatives, enabling effective monitoring of outcomes and benefits.
• Support the monitoring of cultural adoption of improvement initiatives, identifying where further engagement or reinforcement may be required to embed new ways of working.
• Work closely with the Insight and Analytics team to support the collection and organisation of relevant data sets required to inform improvement initiatives.
• Collaborate with the Customer Experience and Insight PMO function to ensure improvement initiatives follow established governance and reporting frameworks.
• Support Improvement Partners in coordinating engagement with internal teams and supplier partners.
• Assist Improvement Partners and the Head of Customer Experience & Insight in compiling updates for programme boards, steering groups, and leadership meetings relevant to the post holder's area of responsibility.
• Support the promotion of continuous improvement principles across the housing service by helping to share learning and good practice arising from improvement initiatives.

The salary for this role is GBP 46,040 per year. The Ministry of Defence offers a range of benefits, including a Civil Service Pension, 25 days' annual leave, flexible and hybrid working, and access to specialist training and funded professional qualifications.