Implementation Consultant

We are seeking an Implementation Consultant to join our Customer Success team. As an Implementation Consultant, you will be responsible for deploying Samsara's solution to customers, enabling them to achieve quick time to value in their investment.

You will be the Samsara advisor, managing the deployment of Samsara technology to customers, and working with them to define and deliver a project plan to achieve their goals. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product.

Responsibilities:

• Manage the deployment of Samsara technology to customers
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes
• Run training sessions and demonstrate Samsara's technology
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Requirements:

• 2+ years of experience in an implementation consultant, project manager, or onboarding role
• Strong project management skills with ability to follow methodologies
• 2+ years experience supporting or working with technical products
• Solutions-oriented with strong problem-solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Experience managing >20 implementations/projects at a time
• Proven track record of building trust and communicating effectively with stakeholders
• Fluency in English and German (spoken and written)

Nice to Have:

• Strong bias for action and ability to think big
• Change management delivery experience
• Experience using AI or automation into CS workflows to drive measurable productivity improvements

Benefits:

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation