Senior Enterprise Implementation Consultant

Samsara’s Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products.

As a Senior Enterprise Implementation Consultant, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.

The compensation range for this role is: Annual Base Salary $100,406-$165,600 USD