Hotel Receptionist (F/M/X)

We are looking for a Hotel Receptionist to join our TRIBE at AccorHotel, a hospitality company that launched its first TRIBE Hotel in London in summer 2022.

The successful candidate will maintain a positive and friendly attitude at all times, deal with guest arrivals and departures, handle in-house guest requests, and ensure accuracy of guest credit and billing transactions.

Responsibilities:

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in-house guests' requests, recording all feedback as per standard operating procedures.
• Ensure accuracy of guest credit, billing and financial transactions.
• Provide daily reports for all departments as per standard operating procedures.
• Complete reception tasks correctly and accurately in line with standard operating procedures.
• Quote guests the correct rate as per selling strategy and website.
• Answer telephone calls efficiently and promptly.
• Monitor guests and their property to minimise security alerts.
• Report maintenance issues to the correct department and verify completion of work.
• Maintain the integrity of public and back-of-house areas.
• Collaborate with other teams and outsourced business partners to ensure guest satisfaction.
• Keep the Reception desk clean, tidy and presentable.

Qualifications:

• A positive attitude and a desire to be helpful to others.
• Previous hotel experience is desirable but not essential; willingness to learn is key.
• Passion for hospitality and providing memorable experiences.
• Experience with Micros Fidelio Opera is beneficial.
• Ability to work in a team and support colleagues.
• Natural leadership and team management skills.
• Optimistic outlook and commitment to putting guests, colleagues and communities first.

Additional Information:

• Opportunity to lead an exciting hospitality concept in the London market.
• Join a fast-growing international group committed to building a global brand.
• Chance to challenge the norm in a creative and rewarding environment.
• Competitive package and opportunities for development.