Description
We're searching for dedicated Customer Service Advisors to join our Home department team at NEXT Online in Doncaster.
As a Home Customer Service Advisor, you will handle furniture queries and escalations, providing dependable resolutions that ensure customers feel supported from start to finish.
Responsibilities
- Manage a variety of customer inquiries, from product questions to after-sales support.
- Resolve issues promptly and effectively, ensuring every query concludes with a positive resolution.
- Think constructively on your feet to turn challenging situations into great customer experiences.
Requirements
- Customer-First Focus: A thoughtful approach to understanding customer needs and finding fair resolutions.
- Clear Communication: Professional, open, and engaging verbal and written skills.
- Problem-Solving & Initiative: A calm, proactive approach under pressure, managing cases through to complete resolution.
- Team Collaboration: Readiness to share insights and work closely with colleagues.
- Digital Skills: Confidence navigating computer systems and digital communication tools.
Benefits
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (*when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
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