Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our team in Mexico City. As a Customer Service Coordinator, you will play a key role in processing customer requests, tracking requirements and complaints, and providing support to resolve issues and ensure customer satisfaction.

Responsibilities:

• Manage and track customer purchase orders from receipt to invoicing and shipping
• Communicate with customers to understand their requirements and communicate them to relevant areas
• Ensure compliance with customer requirements by coordinating with different operational areas
• Collaborate with Supply Chain, Marketing, Sales, and other teams to respond to customer inquiries

Impact:

• Provide excellent customer service and attention
• Input customer requirements into the order system
• Track deliveries of materials to customers
• Handle customer complaints and follow up on resolutions
• Coordinate with internal teams to deliver requested materials

Requirements:

• University degree (completed or in progress)
• At least 1 year of experience in customer management (preferred)

Preferred Skills:

• Experience with SAP, Salesforce, AS400, Amazon Connect
• Excellent Excel and Word skills
• Basic to intermediate English proficiency
• Strong communication and coordination skills
• Ability to manage teams and projects
• High organisational skills, discipline, teamwork, and integrity

Benefits: 3M offers programs to support your physical and financial well-being, including competitive salaries and benefits.

Location: This role requires a minimum of four days per week in the office, located in Santa Fe, CDMX.

Travel: Occasional travel may be required to visit clients or our corporate office in Mexico City.