Description
We are seeking a highly skilled Customer Service Specialist to join our team in Budapest, Hungary. As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences, managing logistics service providers, and driving continuous improvement initiatives.
Responsibilities:
- Manage customer operations and implement continuous improvement initiatives
- Execute order-to-cash processes and ensure seamless customer experiences
- Build strong relationships with customers and internal stakeholders
- Ensure compliance with quality and governance standards
- Analyze performance metrics and translate data into actionable business insights
Requirements:
- Minimum 5 years of experience in Customer Service and Operations within a multinational environment, preferably in FMCG
- Strong understanding of supply chain and logistics operations
- Excellent communication and interpersonal skills
- Strong negotiation, influencing, and collaboration skills
- Ability to work effectively under pressure and manage multiple priorities
- Strong project management capabilities
- Process-oriented mindset with a holistic understanding of end-to-end supply chain processes
- Strong analytical and problem-solving skills
- Solution-, quality-, and service-oriented approach with a strong customer focus
- Advanced Microsoft Office skills (Excel, PowerPoint, Word)
- Knowledge of SAP S4 HANA, SAP IBP, BI, or similar ERP and planning systems
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