Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Senior Analyst, Technical Customer Manager - Public Sector, you will play a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.
Key Responsibilities
- Help Customers Grow: Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio.
- Provide Technical & Execution Expertise: Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realization.
- Demonstrate Operational Rigor: Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management.
How You'll Find Success
You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion.
Things You'll Do
- Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle.
- Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance.
- Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements.
What We're Looking For
- 3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes.
- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale.
- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.
- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.
- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.
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