Helpdesk IT Support Intern

We are seeking a Helpdesk IT Support Intern to join our IT Services team in supporting the Department of the Air Force (DAF), which includes the United States Air Force and United States Space Force personnel.

As a Helpdesk IT Support Intern, you will work alongside experienced enterprise technicians at our Walk-Up Help Desk, gaining direct, hands-on experience troubleshooting computer systems, setting up hardware, configuring mobile devices, and delivering first-class customer support in a professional government environment.

Primary Responsibilities

• Hands-On Desktop & Hardware Support: Assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals. Perform basic diagnostic checks and physical hardware swaps for walk-up customers.
• Customer Service & Walk-Up Desk Operations: Act as the first point of contact for users arriving at the walk-up support center. Learn to log, document, categorize, and track customer support requests using enterprise ticketing software.
• Software & Account Basics: Assist users with standard desktop applications, including Microsoft 365. Observe and assist senior technicians with basic Active Directory tasks.
• Mobile Device Setup & Logistics: Support the team with basic provisioning, unboxing, and inventory tracking of enterprise mobile devices.
• Inventory & Asset Management: Assist in logging incoming hardware, updating asset tracking spreadsheets/databases, and prepping retired equipment for proper disposal or reissue.

Basic Qualifications

• Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field.
• U.S. Citizenship is required.
• Must have the ability to obtain and maintain a Department of Defense (DoD) Secret security clearance.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Basic understanding of computer hardware components.
• Strong communication and customer service orientation.

Preferred Qualifications

• Prior experience in customer-facing roles.
• Basic coursework completed in networking or operating systems.
• Experience with or curiosity about mobile device configuration.

What This Internship Offers You

• Direct Mentorship: Daily guidance from senior systems administrators and network engineers.
• Resume-Building Experience: Real-world enterprise exposure supporting high-profile DoD environments.
• Security Clearance Sponsorship: Opportunity to obtain and utilize a federal security clearance.
• Skill Development: Practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.