Systems Administrator (Director Support Technician)

We are GDIT, a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.

The Systems Administrator (Director Support Technician) will provide dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.

Primary Responsibilities:

• Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
• Facilitate meetings and engage regularly with customers and members of senior leadership to address IT related questions or concerns, coordinate and plan emerging customer requirements, and provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts.
• Deploy and sustain end-user devices and associated accessories.
• Manage hardware in all stages including unpacking and setup of end user devices.
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
• Install application software on end user device workstations via scripted install packages.
• Inventory management of UDS deployed software and end user devices.
• Provide user education and training in basic hardware and software functions.
• Create and maintain documentation and SOPs to train new employees.
• Utilize a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands.
• Identify and execute process improvements and other enhancements that improve operational efficiency.

Requirements:

• TS/SCI Clearance w/ ability to obtain CI Poly
• 3+ years of related experience
• Excellent troubleshooting capabilities
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills
• Ability to work independently on projects and/or tasks
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance