As a Senior Software Technical Support Team Member, you will support the United States Postal Service. Key responsibilities include:

Monitoring technical and operational risks
Identifying application, infrastructure, integration, vendor, and organizational dependencies
Assessing the effect of dependencies on business-driven delivery timelines
Performing critical-path and schedule-feasibility analysis
Supporting risk-burndown planning and reporting
Coordinating subject-matter experts to investigate and resolve issues
Supporting/Investigating production incidents, performance problems, defects, and maintenance activities
Reviewing technical requirements, proposed changes, and cross-system impacts
Supporting release readiness, implementation coordination, and operational readiness
Providing evidence-based recommendations to management
Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

The ideal candidate will have:

A degree from an accredited College/University in the applicable field of services
8+ years of relevant experience
Minimum of 7 years’ experience in enterprise software development
One of the following certifications: SAFe RTE (Release Train Engineer), SAFe Architect, PMI ACP (Agile Certified Practitioner)
Experience working with complex enterprise software environments, including understanding application and server architecture, APIs and system interfaces, databases and data flows, Windows and/or Linux environments, network and infrastructure dependencies, production and test environments, cloud or hosted-system dependencies, release and implementation processes, third-party and vendor integrations
Occasional after-hours support for planned software releases, implementations, high-priority production incidents, emergency issue resolution, and critical stakeholder or operational events

Benefits include:

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Skills

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Description

Skills