Description
We are seeking a Help Desk Support Representative to join our team, supporting the world's most advanced and secure IT network. As a member of the Leidos team, you will assist in delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
In this role, you will serve as the initial point of contact for IT-related problems and provide tier 1 level support, including phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
- Providing health and status monitoring of the networks
- Documenting and communicating outage information to co-workers and customers
- Executing scripts
- Opening and closing tickets
- Correlating events and incidents for management of Information Technology (IT) Services
Basic Qualifications:
- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
- U.S. Citizen with an active DOD Secret security clearance
- Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e., CompTIA Security+)
- Must be willing to work shifts, including evenings and weekends
Preferred Qualifications:
- Experience in IT customer service, including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage
Pay Range:
$41,600.00 - $75,200.00
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