Guest Service Associate - F&B Service

We are seeking a Guest Service Associate - F&B Service to join our team at Mercure Chennai Sriperumbudur Hotel.

The hotel is located in Sriperumbudur-Oragadam industrial area, a 45-minute drive from Chennai airport, and offers local and authentic experiences to travelers.

Key Responsibilities:

• Provide proficient and professional Food & Beverage service to guests, meeting and exceeding their expectations
• Welcome guests by greeting them according to standards
• Respond to customer queries, resolving issues in a timely and efficient manner
• Attend to guest complaints, requests, or inquiries regarding food and services
• Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, morale, and guest service

Financial Management:

• Identify optimal, cost-effective use of resources and educate the team on the same

Operational Management:

• Set up operating equipment and inspect linen and condiments before service
• Be familiar with all dishes on the menu
• Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for next arrivals
• Take guest orders and advise on special menu options in the absence of the Food & Beverage Team Leader

Hygiene / Personal Safety / Environment:

• Maintain a clean and tidy workplace and storage areas, respecting HACCP regulations
• Respect safety guidelines for equipment and apply hotel security regulations
• Meet the hotel's commitments to the Environment Charter and ISO 14001 environmental commitments

Qualifications:

• Diploma/Secondary school education
• Additional certification in Food & Beverage (advantageous)
• Good reading, writing, and oral proficiency in English
• Ability to speak other languages and basic understanding of local languages (advantageous)

Competencies:

• Good communication and customer contact skills
• Service-oriented with attention to detail
• Ability to work effectively in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times