Associate, Studio Experience

Peloton Studios delivers highly engaging subscription content and world-class member classes, events, and activations. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios.

Your Daily Impact at Peloton

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio.
• Appropriately address member feedback and queries in person or via email with a professional and friendly demeanor.
• Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues.
• Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and on the day of class by managing day-of standby and waitlists.
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.
• Provide studio tours to members participating in live class experiences.
• Create and prepare swag bags and assist with surprise and delight moments.
• Assist in post-class meet and greets; taking, uploading, and sending photos to guests and members.
• Celebrate member moments such as birthdays or milestones.
• Become proficient in all systems across our reservation system, email provider, SMS, G-Suite, Slack.
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Work cohesively with other studio departments to ensure a streamlined production experience.
• Maintain product knowledge and keep updated about the brand.
• Be flexible to support in any additional studio activations or duties outside of our member class offering.

You Bring to Peloton

• Must have experience in the customer service/hospitality industry.
• Preferably interested in health, fitness, and/or sports.
• Must be reliable, professional, energetic, friendly, and computer literate.
• Must be friendly and outgoing.
• Ability to effectively communicate in person, via email, and via phone.
• Must have a friendly and professional phone and email etiquette.
• Must have excellent communication skills.
• Able to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have outstanding customer service and problem-solving skills.
• Must have a positive, can-do mentality.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule that includes weekends, holidays, early mornings, and late evenings.
• Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off policy.
• Short-term and long-term disability.
• Access to mental health services.
• 401k, tuition reimbursement, and student loan paydown plans.
• Employee Stock Purchase Plan.
• Fertility and adoption support and up to 18 weeks of paid parental leave.
• Child care and family care discounts.
• Free access to Peloton Digital App and apparel and product discounts.
• Commuter benefits and Citi Bike Discount.
• Pet insurance and more.